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Frequently Asked Questions
Products
Do I have to be a senior to benefit from Universily?
No! In fact, Universily is more valuable the earlier you start using it to track your high school activities. By thinking about your superpower, or niche, early in your high school career you will be able to do more activities and courses that support your unique story. We encourage all high school students to start using Universily as early as possible.
Can I add my counselor and family to my Universily team?
Yes, you can add your counselor, your family, or any other trusted person to your Universily account in order to collaborate with your support network and keep them in the loop. You can also remove people from your team at any time.
How is Universily different from Naviance or SCOIR?
Naviance, and their competitors like SCOIR and Moai Learning, are systems built for High School Counselors. The purpose of those systems is to make the job of a High School Counselor easier by doing things like securely sending transcripts or letters of recommendation to colleges, or scheduling college visit days. Students do interact with these systems, but the systems are not built for the students.
Universily is built for high school students and their families. The capabilities of Universily are engineered specifically to simplify the student’s college application journey. The student is Universily’s customer, not the other way around.
Is there a mobile version of Universily?
Yes, Universily is available on your desktop and mobile phones. The desktop version has more functionality in areas like essay editing since it can utilize larger screens.
Account
Do I have to have a gmail account to use Universily?
Universily uses Google accounts to sign in to Universily. This provides fast and secure authentication and allows you to use the collaborative editing features of Google Docs with your Activities, Honors and Essays.
If you do not already have a Google account you can get one for free at: https://accounts.google.com/signin
How do I cancel my account?
If you want to cancel your account, please send an email to support@universily.com with your account name and we will deactivate your account for you.
Pricing
How much does it cost to use Universily?
Student accounts in Universily require a license. The license costs $99 per month, $899 per year, or $2999 for unlimited access.
What is the cost for the My Team accounts?
When students invite their family, teachers, and counselors to join their team, the accounts for all of those team members are free.
What types of payments does Universily accept?
Universily partners with Stripe for payment processing to ensure the best security and most reliable payment options. Stripe accepts all major credit cards.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time. Your access will expire at the end of the last period you purchased. You can resume your access by renewing your license.
What if I have a problem with billing?
If you run into any issues with billing, please send an email to support@universily.com with your account name and description of the issue and we will help resolve it.
Privacy and Security
How does Universily secure my data?
All of your data, including personal, story and application, is stored in the Google Cloud Firebase protected by world-class global security.
Will Universily sell my personal data?
We decided early on that we will never sell your personal information or force you to look at ads you’re not interested in seeing. Universily does not and will not sell your personal data. You are our customer, not our product!!